The publications in the Pocket Power series provide comprehensive and practical information in a compact form (so far only published in German).

"Qualitätsmanagement in der Arztpraxis", Carl Hanser Verlag, April 2005 ISBN 3-446-40033-8
Within the scope of legislation on modernisation of the healthcare system, medical practices are required to implement internal quality management. In a concise and clear manner, this book shows how medical practices can best comply with this requirement and implement a quality management system.
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"Qualitätsmanagement in Banken", Carl Hanser Verlag, April 2005
ISBN 3-446-228950
Banks are obligated to improve their process quality – and nothing is more suitable to this purpose than a comprehensive quality management system. This book details how to introduce a quality management system in a practical way with many examples and sample solutions. The presented process improvements are tailored to the needs of banks.
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